At JC Creation, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which you may request a refund for products purchased from our store.
You may request a refund if:
The product is defective or damaged upon delivery.
You received the wrong item.
The product does not match the description on our website.
Please note: Custom or personalized items may not be eligible for a refund unless they are damaged or defective.
To request a refund:
Contact us within 7 days of receiving your order via email at [your email address] or phone at [your contact number].
Provide your order number, product details, and reason for the refund.
Our team will review your request and guide you on the next steps.
Approved refunds will be processed using the original payment method within 7–14 business days.
Shipping charges are non-refundable unless the return was due to our error.
Returned products must be in their original packaging and unused condition.
Customers are responsible for return shipping costs unless the product is defective or damaged.
We recommend using a trackable shipping service to ensure your return reaches us safely.
For any questions or refund requests, please contact:
JC Creation
📧 Email: [your email address]
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]
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